Pack download fails

Pack download errors usually fall into three categories:

1. Network drops

Half-completed large packs (1+ GB) are typically internet hiccups. Fix:

• Close and re-open the panel, retry the download
• Switch to a wired connection if possible

2. Disk space

Packs range from ~50 MB to 3 GB. If the target folder lacks space, extract fails:

• Win: %APPDATA%/DragMotion/Extension/Packages/
• Mac: ~/Library/Application Support/DragMotion/Extension/Packages/

Keep at least 2x the pack size free (for zip + extract).

3. Permission issue

If the folder can't be created:

• Win: open Premiere via Run as administrator
• Mac: verify write permissions on the AppData folder

4. Pack pulled from server

Rarely, if a pack is removed from the marketplace, the download 404s. Email support@dragmotion.com.

Still failing?

Email support@dragmotion.com with:

• Pack name
• OS + version
• Error message (a screenshot of Premiere's DevTools Console is ideal)