Troubleshooting
Troubleshooting
Fast, step-by-step fixes for common issues.
Mac panel won't open
DragMotion shows in Premiere's menu on Mac but clicking it doesn't open.
Windows panel won't open
DragMotion shows in Premiere's menu on Windows but the panel won't open.
Session expired
Panel says "Session expired" or keeps bouncing you to the sign-in screen.
Device limit reached
"Device limit reached" — remove a device or upgrade to Pro.
Pack download fails
Download stops partway or throws an error.
Locked pack — how to unlock
A pack shows "PRO PLAN REQUIRED" or you see lock icons on elements.
MOGRT import errors
Applying a MOGRT-based pack element throws an error.
Rating prompt keeps appearing
You rated a pack but it keeps asking.