Troubleshooting
Locked pack — how to unlock
A pack shows "PRO PLAN REQUIRED" or you see lock icons on elements.
DragPacks have two access tiers:
Demo (Free)
Free users can download any demo pack. Some elements inside demo packs may be locked (open for preview only) — full access requires Pro or purchasing the pack.
Premium
Premium packs are only available to:
- Pro subscribers
- Users who purchased the pack individually (lifetime ownership)
How do you unlock a locked element?
Option 1: Buy the pack (lifetime)
- Click Buy $X on the pack card in Marketplace
- Lemon Squeezy checkout opens in your browser
- Once paid, the extension auto-unlocks (refresh fires on window focus)
Option 2: Upgrade to Pro
- dragmotion.com/pricing → Pro plan
- Monthly or yearly billing
- All packs + future releases
- 5 device limit
Which makes sense?
- 1-2 packs: lifetime purchase is cheaper
- 3+ packs or wanting new releases: Pro subscription wins
Bought Pro/Lifetime but still locked?
- Close and re-open the Marketplace (window focus auto-refreshes)
- Still locked? Sign out and sign back in
- Persists? Email support@dragmotion.com